The discrepancy is an event assigned at the transaction level. The discrepancy has no influence on action creation process.
You can see the presence of a discrepancy thanks to the coloured icon at the left of the line transaction of the account statement (second column “D”). According to the coloured icon, you can easily see at the very first glance if the discrepancy is still current or resolved
A unique number is allocated to every opened discrepancy. This number shall be used in the follow-up process.
Add a discrepancy
There are four steps to follow to add a discrepancy:
- Select the line(s) of transaction by ticking
- Select the type of discrepancy
- Optional: adjust the amount impacted by the discrepancy
- Add a short comment
The addition of information is possible via the history of the discrepancy
Resolve a discrepancy
There are two steps to follow to resolve a discrepancy:
- Select the type of resolution
- Add a short comment