The dispute is an event assigned at the transaction level. There will have no action generated on any opened dispute transaction .
You can see the presence of a dispute thanks to the coloured icon at the left of the line transaction of the account statement (first column “D”). According to the coloured icon, you can easily see at the very first glance if the dispute is still current or resolved
A unique number is allocated to every opened dispute. This number shall be used in the follow-up process.
Add a dispute
There are four steps to follow to add a discrepancy:
- Select the line(s) of transaction by ticking
- Select the type of dispute
- Optional: adjust the amount impacted by the dispute
- Add a short comment
The addition of information is possible via the history of the dispute
Resolve a dispute
There are two steps to follow to resolve a dispute:
- Select the type of resolution
- Add a short comment